Age Check

Please verify your age to continue.

Item has been added

Get 20% off!arrow_drop_up

Refund Policy

Refund Policy

TongueOut and Better Life Lab

At TongueOut and Better Life Lab, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to assist you with a smooth and hassle-free refund process.

Eligibility for Refunds

To qualify for a refund:

  1. The request must be made within 30 days of receiving the product.
  2. The product must be in its original condition, with no signs of excessive use or damage.
  3. The product must be accompanied by the original receipt or proof of purchase.

Non-Refundable Items

Refunds cannot be provided for:

  • Products purchased from unauthorized retailers.
  • Gift cards or promotional items.
  • Digital/downloadable products once accessed.

Refund Process

  1. Contact Us
    Reach out to our customer support team via:

    Please include your order number and the reason for your refund request.

  2. Product Return
    If the return is approved, ship the product back to our facility.

    • Return Address: 13884 Harbor Blvd, Suite 7C, Garden Grove, CA 92843
    • Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrect.

  3. Refund Approval
    Once your returned item is inspected and approved, we will process your refund. You will be notified via email once the refund has been issued.

  4. Refund Timeline

    • Refunds are processed to the original payment method.
    • It may take 5-10 business days for the refund to appear on your statement.

Damaged or Defective Products

If you receive a damaged or defective product:

Need Assistance?

We’re here to help!
Feel free to reach out with any questions or concerns at support@tongueout.com or support@betterlifelab.com.

Thank you for choosing TongueOut and Better Life Lab. We value your trust and are committed to your satisfaction.